Navigating to the Payment Checkouts Page

To access the Payment Checkouts page, click on the Payment Checkouts link in the sidebar. This will take you to the main overview of all checkout requests.

How Checkout Requests Work

Checkout requests are generated automatically through the following process:

1. A payment claim email is sent to the customer
2. The customer clicks the payment link in their email
3. They are redirected to an external checkout page (configured in the Payment Methods section)
4. The system records this checkout attempt

Each time a customer clicks the payment link to start the checkout process, the system logs the attempt and updates the relevant information.

Checkout Request Information

Each checkout request entry contains the following information:

• Created On: The date and time when the checkout request was initially created
• Tries Counter: The number of times the customer has attempted to pay by clicking the link in the email
• Is Paid: Whether the payment has been successfully completed
• Payment Order ID: The packageorderpayment identifier associated with this checkout
• Payer: The person or entity making the payment
• Travel Package: The specific travel package for which payment is being made
• Payment Method: The selected method of payment for this transaction

Understanding the Tries Counter

The Tries Counter is an important metric that shows how many times a customer has attempted to initiate the payment process. Each time a customer clicks the payment link in their email, this counter increases. This can help you identify:

• Customers who may be having difficulties completing the payment process
• Potential technical issues with the payment gateway
• Payment claims that may need follow-up attention

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