Travel Emails
Overview emails sent out of Travel Agent Operations.
The system has automated emails sending based on different triggers. These emails are sent to the users, travelers/attendees, claim payers.
The following table show the different emails that are sent out of the system:
| Email Type | Description | Trigger |
|---|---|---|
| Booking received | Sent to users upon booking received (or waitlisting) | Booking created |
| Payment Request | Sent to travelers for processing payments links (using template in payment mode) | Payment Journal posted |
| Booking Confirmation | Sent to travelers (and user group) when their booking is confirmed | Booking confirmed |
| Other | Manually created email | Ad hoc |
The files in the email are the following:
| Field | Description |
|---|---|
| From | emails address with from the email is send |
| To | emails address with to the email is send |
| Subject | Subject line of the email |
| Status | Status of the email (Active:unprocessed/Inactive: processed) |
| Stage | Active: Ready to Send, Error, Edit before Sending / Inactive: Sent |
| cc | email addresses to be cc'd on the email |
| Email Source | Process created the email |
| Claim | if the emails was create by payment request |
| Updated By | User that updated the email |
| Body | Body of the email |
The process of sending the email is as follows:
-
The email is generated based on a specific trigger and stage is set to "Ready to Send" or "Edit before sending". If the email has "Ready to Send" stage, it will be processed for sending with a flow. But if the email has "Edit before sending" stage, it will be processed by user to edit the email body and then the user needs to change the status to "Ready to Send" for it to be sent out.
-
All emails with the status "Ready to Send" will be processed for sending. If the action is successful, the email's status is updated to "Stage:Sent and Status:Inactive". If there is an error during sending, the status is updated to "Stage:Error and Status:Active".